The truck leaves. The question stays.
A junior tech hits a wall on a rooftop RTU. Callbacks, callbacks, callbacks — or an senior drives across town for a 20-minute look.
Remote expert assist · HVAC first
Extra skilled hands when your tech is stuck.
Live, on site — phone to browser. A senior rides along without rolling another truck. Built for field service owners who are tired of callbacks and tribal knowledge.
Soft on buzzwords. Hard on getting a stuck tech unstuck before the customer notices.
Work order
WO-1847
Site
Riverside Medical — Roof RTU #3
Tech on site
M. Alvarez · HVAC
Opened
14:22
Symptom
No cool · condenser running · suction line warm — needs second set of eyes
SH · session
Expert joined · phone ↔ shop
The day gets expensive when the tech is alone.
Field service doesn’t fail for lack of hustle. It fails when the right eyes aren’t on the job at the right minute.
Knowledge walks out with the crew.
The guy who knew that building’s quirks retired. The binder is outdated. The next visit starts from zero.
Phone photos aren’t enough.
Blurry angles, missed gauges, “hold it closer.” Voice notes get lost. The expert never sees what the tech sees.
How it works on a real call.
No mirrored feature cards. Three moves that match how shops already think about a stuck job.
Step 1
Share the job
Tech opens a link on their phone. No app store dance. Camera + mic on the site.
Step 2
Expert rides along
Shop or remote senior joins in the browser. Same live view. Talk through the fix together.
Step 3
Leave a trail
Notes and what mattered stay with the work order — so the next visit isn’t starting cold.
Built for owners who still remember the truck.
HVAC and field-service shops where techs are stretched, seniors are scarce, and every callback hits the P&L. SpareHand is the spare set of hands — not another dashboard you’ll ignore.
- Owners & ops leads who’d rather coach than chase
- Shops piloting remote assist before a big rollout
- Teams tired of “just send a photo” as the plan
Simple pricing.
Per shop seat. No seat-license maze. Founding pilots get a locked rate while we learn with you.
Standard
$59/ seat · mo
Live remote assist, work-order context, and the trail that keeps the next visit from starting cold.
Founding
Pilot rate
$49/ seat · mo
Locked for founding pilots. We work with a small set of shops, listen hard, and ship what actually saves the call.
Ask about foundingRun a short pilot on real jobs.
Tell us the shop size, where techs get stuck, and what “success” looks like in a month. We’ll reply from a human inbox — not a nurture sequence.
Or just write
hello@sparehand.io